Contact Us
Are you looking for the manufacturer of Felco tools: Felco SA?
We are not the manufacturer of Felco tools. They are great; we are small. We are a retail web site run by Felco fans. We are not Felco SA. They are the proud engineers, executives and workers that design and build these awesome Felco tools. Can you tell we love Felco?
Looking for the U.S. Distributor of Felco products?
We sell to anyone, but if you are planning on becoming a Felco retailer like us, talk to these folks. Warning - our profit margin is very slim - and we are very competitive. Grrrrrrrr!
Looking for other sites that sell Felco tools?
You don't have to: we are the best! There are thousands of others, but it's doubtful that any are as committed or as hard-working as we are! Some make you jump through hoops just to find Felco tools on their site. Some have much higher prices. Others have much higher shipping charges. Some are in Canada! Go ahead, shop around. We are confident you will choose us.
Looking for a quantity discount?
Our order system offers quantity prices on everything we sell: order more than the indicated quantity of that product and your price will automatically be adjusted downward. (How low can we go!) Please do not ask for special pricing beyond this, our prices are so low that the only additional deal we can offer is our incredibly low shipping charges. Wow! Look at that! How can we afford it?
Wondering when your order will ship?
Sit down and relax (Ahhh!) and let us do the worrying for you. (We are way more obsessive/compulsive than you!) We have problems sleeping unless we ship every order as soon as we possibly can. If it's going to be more than a few days, we'll let you know by email how long it's going to be. We have a big incentive to ship quickly - you don't get charged until we ship your order!
Looking for our phone number?
We're sorry, but time we spend answering the phone is also time we can't spend packing tools for shipment. We don't have expensive switchboards and phone menu systems and receptionists and all that mumbo-jumbo. Around here, the CEO might be the one packing your order! So don't try to call us - use our contact form below, and when the CEO is done packing, he'll read your question or comment and if necessary he'll answer you back. Can you get service like that anywhere else? Wouldn't you rather have direct email communication with someone who can answer your questions or solve your problem, instead of talking on the phone to some "customer service" drone who knows nothing and cares less?
Got a question about maintaining your Felco's?
Replacing parts, sharpening blades, and other routine maintenance is easy to do yourself. Visit our Felco maintenance tips page. There are detailed instructions, with pictures, to show you how to get your Felcos working like new, lickety-split! Sorry, but we do not repair or sharpen Felco tools.
Looking for a replacement part?
Visit our Felco parts easy index. We have detailed pictures of almost every part that Felco makes, and every part is indexed and cross-referenced by model, so everything is easy to find. That's important, because we have an amazing number of small nuts, bolts, screws, blades, pins, rivets, bushings, springs, handles - even that little wrench-like tool that came with your pruners that you lost years ago!
Thinking of requesting a catalog?
Sorry, but we don't have a catalog. Catalogs went out with the twentieth century! The web is where it's at, hep cat! Our web-site features every product we sell, is constantly updated, and has lower prices than any old-fashioned catalog. We only accept orders on-line - not by fax, telephone, mail, telegraph, or pony express. By not printing and mailing a catalog, by not having lots of phones, we can keep our costs much, much lower and we pass those savings on to you. If you really, really, really must have a catalog, try printing our product pages - but for the latest great deals on Felco pruners, make sure you check our web-site often.
Can't figure out which tool is best?
Don't worry, we have lots of detailed information to help make it easy to decide. Read our guide to choosing the right Felco tool. To help make it easier to be sure which Felco pruner is the right one for you, we made this handy Felco pruners comparison chart. There's also a list of which features make Felco pruners particularly great.
Is there anything we haven't thought of?
We are always looking for hints, comments and suggestions. Is anything hard to understand? Or maybe there is some problem you are having with our site or the ordering process. Please tell us so we can make our company better.
Please fill out this form and we will consider your comments and try to answer any questions:
About this web site
The Felco Store is owned and operated by
Luminous
Chao, Inc.
836 Arlington Heights Road #346
Elk Grove Village, IL 60007
We can only accept orders through our web site. We can only accept payment by debit/credit card.
Luminous Chao: We Work for You
We are huge fans of Felco products. We are pleased to be able to offer them for sale on the Web, and we have tried to present all the information and resources we can find. We know that Felco pruning and cutting tools are a world leader in terms of quality, reliability and life span. Felco tools are of such high quality that we are proud to offer an exclusive life-time limited warranty on everything we sell. This warranty applies only to Felco Store customers and only to products purchased from the Felco Store.
The Felco Store is an independent retail web site: a division of Luminous Chao, Inc. Founded in 1996, Luminous Chao is a visionary Internet business and development company with thriving e-commerce sites. Our e-commerce stores bring you only the best retail products and sales support. We only sell products that we feel are among the very best in their field.
Luminous Chao is a new kind of business, a retailer that keeps costs extremely low by relying completely on the Web and computers as a means of managing, marketing, communication, and customer service. We love our business, and we hope you will too.
A Little Background on Felco
Located in the heart of the Swiss Jura, between Neuchâtel and La Chaux-de-Fonds, Felco SA is in a region that is famous for its prestigious watch manufacturers - synonymous with quality and manufacturing knowledge.
It all began in 1945 when Félix Flisch, using his own drawing board, designed his first forged aluminum pruning shear and manufactured a high-quality and exceptionally durable tool adapted to its user. Time has gone by, but the same spirit and objectives remain.
Designed and manufactured in Switzerland, Felco tools are made from the finest materials in accordance with rigorous manufacturing procedures. These tools are appreciated daily by millions of users all over the world.
