Free Shipping on Orders over $10 Great Gardeners Use Felco Tools

Shipping Policies

Including How to do an Exchange and How to Deal with Lost or Damaged Shipments

How your Shipment is Sent

We ship using United States Postal Service (for packages under 5 pounds and shipments to PO boxes, APO/FPO addresses, US Territories, Alaska and Hawaii) or UPS (everything else). We cannot ship orders to non-US addresses.

Your order will be shipped as soon as possible. Most orders are shipped on or before the next business day. It is rare, but unavoidable delays may occur.

Shipping charges are not refundable.

Total Ordered Standard Delivery
$10.00 or less $3.95
Over $10.00 FREE

Standard Delivery usually ships within 1 business day, usually arrives in 5 business days or less.

Business days are days on which most businesses are operating - i.e. week days excluding holidays.

Gift shoppers: we never include a receipt, invoice or any pricing information with the package.

Canceling Orders

If you want to cancel your order for any reason, please let us know.

Please note there is a 15% cancellation charge for orders over $200 that are not canceled within 24 hours after submission. Orders that have already been shipped cannot be canceled but may be returned for a refund if allowed under our return policy.

What to do about Incorrect, Lost or Damaged Shipments

If we made a mistake with your order, or your order is lost or damaged during shipping, please contact us immediately.

Do not ship damaged items back to us. They must be handled by the shipping company. If you send damaged items back to us without notice, you may not receive a refund or replacement.

This is very important: to receive a refund or replacement of damaged items, please make sure you contact us about any damaged shipments first and let us handle getting the items picked up and inspected.