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Privacy Policy

The Felco Store has created this privacy statement in order to demonstrate our firm commitment to privacy. If you have questions or concerns regarding this statement, you should contact our customer service department. This statement was last updated on March 4, 2009.

At the Felco Store we are committed to protecting your privacy. We keep all information that you share with us private and confidential. You can be assured that we do not share your information with any outside parties.

How We Use the Information We Gather

When placing an order, you provide your name, mailing address, ship to address, telephone number, e-mail address, and credit card number and expiration date. We collect that information in order to:

Your personal information (such as your credit card information, name, street address, zip code or telephone number) will also be shared with our bank so that we can authorize and charge a purchase. Your personal information is not distributed to our partners or to mailing-list firms. We do not disclose any identifying information about individual customers.

Secure Server

When you place an order with the Felco Store, you will be using our secure server. Our secure server software encrypts all of the personal information you submit to us, so that we can ensure that your information stays confidential. For added assurance you may verify our use of security with our Thawte Secure Server ID.

IP Addresses

We use your IP address to log your browser type and referring url information. This information will not be distributed.


Our website uses cookies to keep track of your shopping cart if they are enabled in your browser. "Cookies" are small pieces of information that are stored by your browser on your computer hard drive. You can use all of the functionally of our website without cookies, but with cookies enabled, the Felco Store website can store items in your shopping cart even if you go to a page outside of our website. We do not use cookies to store or collect any personal information such as names, addresses, or payment information. To learn how to enable cookies on your computer please check your web browser help function.

Contact Form

Our website's contact form asks users to give us contact information (like their name and email address). We use customer contact information from the contact form to send the user information they request.


Our website contains links to other websites on the Internet. We are not responsible for the privacy practices or the content of any of these linked websites.

Fraudulent Charge Protection

This website has security measures in place to protect the loss, misuse and alteration of the information under our control. If a third party obtains your personal information from a purchase made with us and uses that information to perpetrate credit card fraud, you are protected. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges.

In the event of unauthorized use of your credit card, you must notify your credit card company in accordance with its reporting rules and procedures.