Returns are no problem
Items purchased from the Felco Store for non-commercial use have a 30-day no-question money-back guarantee. Send any unwanted items back to us for a full refund* of the purchase price. We will find them a new home.
* Shipping charges are not refundable. Commercial orders are not refundable and will not be accepted for return. There is a 15% re-stocking fee for returned quantities of 3 or more of any item.
Exchanges are easy
Return the items you do not want and place an order for the items you do want using our website shopping cart. All return policies also apply to exchanges.
Returns must be accompanied by a copy of the packing slip. So save your paper work, please.
Commercial orders will not be accepted for return.
A Request Authorization (RA) code is required for all returns and exchanges. To receive an RA code, please enter your order number below and click the "Request RA Code" button.
All refunds will be made to the credit/debit card used in the original purchase.
Refunds will not be issued until we receive the returned merchandise.
Commercial orders are not refundable. We will not accept commercial orders for return.
Original and return shipping charges are not refundable.
Items returned without a Request Authorization code will not be refunded or exchanged.
Please contact us if you have any questions.