Return or Exchange Authorization Form

Returns are no problem

Items purchased from the Felco Store have a 60-day no-question money-back guarantee. Send any unwanted items back to us for a full refund* of the purchase price. We will find them a new home.

* There is a 15% re-stocking fee for returned quantities of 3 or more of any item.

Exchanges are easy

Return the items you do not want and order the items you do want from this website. Now that's easy!

Return Policies

Returns must be accompanied by a copy of the packing slip. So save your paper work, please.

A Request Authorization (RA) code is required for all returns and exchanges. To receive an RA code, please enter your order number below and click the "Request RA Code" button.

All refunds will be made to the credit/debit card used in the original purchase.

Refunds will not be issued until we receive the returned merchandise.

Original and return shipping charges are not refundable.

Items returned without a Request Authorization code may be refused delivery.

Please contact us if you have any questions.