Shipping, Returns and Warranty Policies
Including How to do an Exchange and How to Deal with Lost or Damaged Shipments
How your Shipment is Sent
We ship using United States Postal Service (for packages under 5 pounds and shipments to PO boxes, APO/FPO addresses, US Territories, Alaska and Hawaii) or UPS (everything else). We cannot ship orders to non-US addresses.
Your order will be shipped as soon as possible. Most orders are shipped on or before the next business day. It is rare, but unavoidable delays may occur.
Shipping charges are not refundable.
| Total Ordered | Standard Delivery |
| $10.00 or less | $3.95 |
| Over $10.00 | FREE |
Standard Delivery usually ships within 1 business day, usually arrives in 5 business days or less.
Business days are days on which most businesses are operating - i.e. week days excluding holidays.
Gift shoppers: we never include a receipt, invoice or any pricing information with the package.
What to do about Incorrect, Lost or Damaged Shipments
If we made a mistake with your order, or your order is lost or damaged during shipping, please contact us immediately.
Do not ship damaged items back to us. They must be handled by the shipping company. If you send damaged items back to us without notice, you may not receive a refund or replacement.
This is very important: to receive a refund or replacement of damaged items, please make sure you contact us about any damaged shipments first and let us handle getting the items picked up and inspected.
Returns and Exchanges
Returns are no problem: All items purchased from the Felco Store for non-commercial use have a 30-day no-question money-back guarantee. Send any unwanted items back to us for a full refund of the purchase price. We will find them a new home.
Exchanges are easy: Return the items you do not want and order the items you do want from this web site. Now that's easy!
We are sorry, but we cannot offer refunds for items purchased for commercial use.
All refunds will be made to the credit/debit card used in the original purchase.
Refunds will not be issued until we receive the returned merchandise.
Original and return shipping charges are not covered by our refund.
Returns must be accompanied by a copy of the packing slip, without exception. So save your paper work, please.
A Request Authorization (RA) Number is required for all returns and exchanges. To receive an RA number, please enter your order number below and click the "Request RA Number" button.
If you are having problems with this, please contact us.
Our Exclusive Warranty
The Felco Store is proud to offer our own limited life-time warranty on every item we sell. All items purchased from Felco Store web site are warranted against defects in material and workmanship for the life of the item. This warranty is offered exclusively by the Felco Store for our non-commercial, web store customers only.
Our warranty covers only items purchased from our web site and does not cover items purchased for commercial use.
This warranty is limited to repair or replacement upon return of the damaged item to the Felco Store. We will repair any item that proves to be defective in materials or workmanship. If a defective item is cannot be repaired, we will replace it.
This warranty does not cover commercial use, loss, or damage due to rust, abuse, mishandling, or normal wear.
Warranty claims must be accompanied by a copy of the packing slip, without exception. So save your paper work, please.
A Warranty Claim (WC) Number is required for all warranty returns. To receive a WC number, please enter your order number below and click the "Request WC Number" button.
If you are having problems with this, please contact us.
