Shipping, Returns and Warranty Policies
Including How to do an Exchange and How to Deal with Lost or Damaged Shipments
How your Shipment is Sent
| Total Ordered | Standard Delivery |
| $10.00 or less | $3.95 |
| Over $10.00 | FREE! |
Standard Delivery usually ships within 2 business days, usually arrives in 5 to 10 business days.
Shipping charges are not refundable.
Business days are days on which most businesses are operating - i.e. week days excluding holidays.
We ship using United States Postal Service (for packages under 2 pounds and shipments to PO boxes, APO/FPO addresses, US Territories, Alaska and Hawaii) or UPS (everything else). We cannot ship orders to non-US addresses.
Your order will be shipped as soon as possible. Most orders are shipped on or before the next business day. It is rare, but unavoidable delays may occur.
Gift shoppers: we never include a receipt, invoice or any pricing information with the package.
What to do about Incorrect, Lost or Damaged Shipments
If we made a mistake with your order, or your order is lost or damaged during shipping, please contact us immediately.
Do not ship damaged items back to us. They must be handled by the shipping company. If you send damaged items back to us without notice, you may not receive a refund or replacement.
This is very important: to receive a refund or replacement of damaged items, please make sure you contact us about any damaged shipments first and let us handle getting the items picked up and inspected.
Returns and Exchanges
Returns are no problem! All items purchased from the Felco Store have a 30-day no-question money-back guarantee. Send any unwanted items back to us for a full refund of the purchase price. We will find them a new home.
Exchanges are easy, too. Return the items you do not want (they must have been purchased from the Felco Store) for a refund and order the items you do want from this web site. Now that's easy!
All refunds will be made to the credit/debit card used in the original purchase.
Original and return shipping charges are not covered by our refund.
Returns must be accompanied by a copy of the packing slip, without exception. So save your paper work, please.
A Request Authorization (RA) Number is required for all returns. To receive an RA number, please enter your order number below and click the "Request RA Number" button:
If you are having problems with this, please contact us.
Our Exclusive Warranty
The Felco Store is proud to offer our own limited life-time warranty on every tool we sell. All tools purchased from the Felco Store web site are warranted against defects in material and workmanship for the life of the tool. This warranty is offered exclusively by the Felco Store for our web store customers only.
Our warranty covers only tools purchased from our web site.
This warranty is limited to repair or replacement upon return of the damaged item to the Felco Store. We will repair any tool that proves to be defective in materials or workmanship. If a defective tool is cannot be repaired, we will replace it.
This warranty does not cover loss, or damage due to rust, abuse, mishandling, or normal wear.
Warranty claims must be accompanied by a copy of the packing slip, without exception. So save your paper work, please.
A Warranty Claim (WC) Number is required for all warranty returns. To receive an WC number, please enter your order number below and click the "Request WC Number " button:
If you are having problems with this, please contact us.
